Các Thuật Ngữ Chuyên Ngành Du Lịch Khách Sạn Cần Nắm Vững
- Các thuật ngữ viết tắt thông dụng
FO/ FOM/ AFOM: Front Office/ Front Office Manager/ Assistant Front Office Manager
CBO/ CRS: Central Booking Office/ Central Reservation System
RO/ ATC/ RTC: Room Only/ All to Company/ Room to Company
FOC/ CR: Free of Charge/ Complementary Room
VIP/ CIP/ FIT/ GIT/ WI: Very Important Person/ Commercially Important Person/ Free Independent Travellers/ Group Inclusive Tour/ Walk-in guest/
TA/ TO: Travel Agents/ Tour Operator
TBA To be advised
ETA/ ETD/ ROH/ HFA/ CXL: Estimated Time of Arrival/ Estimated Time of Departure/ Run of House/ Hold for Arrival/ Cancellation
NS/ VR (VC)/ VD/ OOO# OOS: Non-smoking room/ Vacant Ready (Vacant Clean)/ Vacant Dirty/ Out of Order/ Out of Service
ABF/ CBF: American Breakfast/ Continental Breakfast
DNA/ Late c/i: Did not arrive/ Late check-in
DND/ MIB/: Do not disturb/ Minibar/ Morning call/
Complaint/ Extra bed/ Baby cot
VPOs: Visitor’s Paid out
PIA: Paid in Advance
B/F; C/F: Brought forward/ carried forward
USP/ EPOS/ PMS/ EMS/ IMS: Unique Selling Point/ Electronic Point of Sales System/ Property Management System/ Energy Management System/ Informatics Management System
Các thuật ngữ phổ biến trong các giai đoạn cơ bản của chu trình phục vụ khách (Guest service Cycle)
- Các thuật ngữ phổ biến trong các giai đoạn của chu trình phục vụ khách
- Đặt buồng: Deadline, leading time, cancellation, confirmed, guarantee, to be advised, understay, underbooking, overbooking, arrival list, ATC, RTC, reference number, guest amenity, TA/TO, FAM trip...
- Nhận buồng và đăng ký: check-in, late check-in, walk-in, show room, early check-in, stayover, no-show charge, dummy room, resident guest, in – house guest, welcome letter, hotel extension, non-smoking, swimming-pool, happy hour, breakfast serving time, room service, welcome drink, hotel card, city map, luggage tag...
- Lưu trú: message board/form, in house guest list, posted, wake-up call, transportation service, folio number, city tour, lobby bar, hotel service, taxi booking, laundry service, maintenance, confernce hall, buffet, a la carte/set menu,...
- Thanh toán và trả buồng: breakfast/lunch box, information/ official bill, saleslips, paid, thanks letter, minibar checking, hotel leaving time...