Thuật Ngữ Chuyên Ngành Du Lịch Khách Sạn - Khối Lưu trú

Các Thuật Ngữ Chuyên Ngành Du Lịch Khách Sạn Cần Nắm Vững

  1. Các thuật ngữ viết tắt thông dụng

FO/ FOM/ AFOM: Front Office/ Front Office Manager/ Assistant Front Office Manager

CBO/ CRS: Central Booking Office/ Central Reservation System

RO/ ATC/ RTC: Room Only/ All to Company/ Room to Company

FOC/ CR: Free of Charge/ Complementary Room

VIP/ CIP/ FIT/ GIT/ WI: Very Important Person/ Commercially Important Person/ Free Independent Travellers/ Group Inclusive Tour/ Walk-in guest/ 

TA/ TO: Travel Agents/ Tour Operator

TBA To be advised

ETA/ ETD/ ROH/ HFA/ CXL: Estimated Time of Arrival/ Estimated Time of Departure/ Run of House/ Hold for Arrival/ Cancellation

NS/ VR (VC)/ VD/ OOO# OOS: Non-smoking room/ Vacant Ready (Vacant Clean)/ Vacant Dirty/ Out of Order/ Out of Service

ABF/ CBF: American Breakfast/ Continental Breakfast

DNA/ Late c/i: Did not arrive/ Late check-in

DND/ MIB/: Do not disturb/ Minibar/ Morning call/

Complaint/ Extra bed/ Baby cot

VPOs: Visitor’s Paid out

PIA: Paid in Advance

B/F; C/F: Brought forward/ carried forward

USP/ EPOS/ PMS/ EMS/ IMS: Unique Selling Point/ Electronic Point of Sales System/ Property Management System/ Energy Management System/ Informatics Management System

Các thuật ngữ phổ biến trong các giai đoạn cơ bản của chu trình phục vụ khách (Guest service Cycle)

  1. Các thuật ngữ phổ biến trong các giai đoạn của chu trình phục vụ khách
  • Đặt buồng: Deadline, leading time, cancellation, confirmed, guarantee, to be advised, understay, underbooking, overbooking, arrival list, ATC, RTC, reference number, guest amenity, TA/TO, FAM trip...
  • Nhận buồng và đăng ký: check-in, late check-in, walk-in, show room, early check-in, stayover, no-show charge, dummy room, resident guest, in – house guest, welcome letter, hotel extension, non-smoking, swimming-pool, happy hour, breakfast serving time, room service, welcome drink, hotel card, city map, luggage tag...
  • Lưu trú: message board/form, in house guest list, posted, wake-up call, transportation service, folio number, city tour, lobby bar, hotel service, taxi booking, laundry service, maintenance, confernce hall, buffet, a la carte/set menu,...
  • Thanh toán và trả buồng: breakfast/lunch box, information/ official bill, saleslips, paid, thanks letter, minibar checking, hotel leaving time...